Privacy Policy

Comfort Care Transportation

Last Updated: August 2026

Comfort Care Transportation ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, request a ride, or engage with our non-emergency medical transportation (NEMT) services, including through our customer relationship management platform (CRM).

By using this website or our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • First and last name

  • Email address

  • Phone number

  • Pickup and drop-off addresses, appointment details, and mobility or care-related needs relevant to safe transportation (e.g., wheelchair-accessible vehicle, ambulatory assistance)

  •   Facility, case manager, or referral source information, where applicable

  • Any information you submit through forms, ride booking requests, or contact portals on our website

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, pages visited, and the date and time of your visit. This type of data helps us improve user experience and website performance.

2. How We Use Your Information

We may collect personal information that you voluntarily provide to us, including:

  • Respond to inquiries, provide support, and schedule and dispatch rides.

  • Coordinate pickup, drop-off, and appointment timing with you, your caregiver, or your healthcare facility.

  • Arrange appropriate vehicles and accommodations based on mobility or care needs you share with us.

  • Send relevant updates, ride details, and facility partnership follow-ups.

  • Improve our website, dispatch operations, and overall service experience.

3. SMS & Email Communications

By submitting your phone number through our website, booking widget, or facility intake process, you consent to receive SMS messages and/or emails from Comfort Care Transportation, including messages sent through our GoHighLevel-powered communication system.

These communications may include:

  • Ride confirmations, driver arrival updates, and appointment reminders.

  • Follow-ups regarding your initial inquiry or facility partnership request.

  • Operational updates regarding active rides, recurring transportation schedules, or referral partnerships.

  • Customer support and dispatch responses.

Message frequency may vary. Message and data rates may apply.

You can opt out of text communications at any time by replying:

  • STOP to unsubscribe

  • HELP for assistance

Consent to receive SMS messages is not a condition of purchase, ride booking, or any service agreement.

4. How We Share Your Information

We respect your privacy.

  • We do not sell, rent, or trade your personal information, including any health or mobility-related details.

  • We may share information only with trusted service providers (such as our CRM, dispatch and scheduling tools, or backend communication systems) strictly to operate our business, coordinate your ride, and serve you.

  • Where a healthcare facility, case manager, or referral source has arranged your transportation, limited ride and scheduling details may be shared with them solely to coordinate your appointment.

  • These providers and partners are strictly contractually required to keep your information secure and confidential.

5. SMS Opt-In Data Protection (Critical Carrier Compliance)

Comfort Care Transportation respects your absolute right to privacy regarding mobile communications.

We do not share, sell, rent, or disclose your SMS opt-in data or consent to any third parties, affiliates, or partners for marketing or promotional purposes under any circumstances.

Your mobile information is used solely for secure, internal communications related directly to your specific ride requests, appointments, and services requested from our team.

6. Health-Related Information & Confidentiality

As an NEMT provider, we may collect limited health-related details (such as mobility equipment needs, ambulatory status, or appointment type) solely to arrange safe and appropriate transportation. We do not use this information for marketing purposes, and we limit internal access to staff and drivers directly involved in coordinating your ride. Comfort Care Transportation is not a medical provider and does not store or maintain medical records; any health information you share with us is used only for transportation coordination.

7. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, analyze traffic, understand user behavior, and personalize your experience. You can disable cookies through your browser settings at any time.

8. Data Security

We implement reasonable technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or mobile network is 100% secure, and we cannot guarantee absolute security.

9. Your Rights & Choices

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections, updates, or modifications to your data.

  • Request complete deletion of your data from our systems.

  • Withdraw consent for marketing or operational communications at any time.

10. Third-Party Links

Our website may contain links to third-party websites or external platforms. We are not responsible for the privacy practices of those websites, and we encourage you to review their specific policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to maintain compliance or reflect shifts in our operations. Any changes will be posted directly on this page with an updated "Last Updated" date at the top.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

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