Terms and Conditions

Comfort Care Transportation

Last Updated: August 2026

These Terms and Conditions govern your use of Comfort Care Transportation's website, services, and communication channels, including SMS and email, whether initiated directly or through our customer relationship management platform (CRM). By accessing this website, submitting an inquiry, booking a ride or consultation, or opting into our communications, you agree to these Terms and our Privacy Policy.

1. Services Overview

Comfort Care Transportation provides non-emergency medical transportation (NEMT) services, connecting patients, families, and healthcare facilities with safe, reliable, and compassionate transportation to and from medical appointments, treatments, and related healthcare needs in the Kansas City, Missouri and Dallas, Texas markets. By engaging with our website, submitting an inquiry, requesting a ride, or partnering with us as a healthcare facility or referral source, you agree to use our website and services for lawful purposes only.

Comfort Care Transportation is a transportation provider, not a medical provider. Our drivers and staff do not provide medical care, diagnosis, treatment, or medical advice of any kind. Any health-related information shared with us is used solely to coordinate safe and appropriate transportation.

2. Ride Booking & Scheduling

We provide ride scheduling, facility partnership coordination, and consultation booking to evaluate transportation needs and deliver reliable, appointment-focused solutions.

By booking a ride, consultation, or facility meeting through our platform, you agree to:

  • Provide accurate, current, and complete information, including pickup location, appointment time, and any relevant mobility or care needs.

  • Be ready at the scheduled pickup time or provide advance notice of rescheduling or cancellation.

  • Engage professionally and respectfully with our drivers, staff, and care coordination team.

  • Notify us promptly of any change in appointment time, location, or facility discharge instructions.

3. SMS & Email Communications

By submitting your information through our website forms, contact fields, booking widgets, or facility intake process, you explicitly consent to receive SMS and/or email messages from Comfort Care Transportation, including messages sent through our GoHighLevel-powered communication system.

These communications may include:

  • Ride confirmations, driver arrival updates, and pickup or appointment reminders.

  • Direct follow-ups related to your initial transportation or partnership inquiry.

  • Facility partnership updates, referral coordination, and service updates.

  • Customer support, dispatch, and administrative messages.

Message frequency may vary. Message and data rates may apply. Consent to receive automated or manual communications is completely voluntary and is not a condition of booking a ride or entering into any service agreement.

You can opt out of text communications at any time by replying:

  • STOP to unsubscribe

  • HELP for assistance

Consent to receive SMS messages is not a condition of purchase, ride booking, or any service or partnership agreement.

4. Message Frequency & Carrier Disclaimer

Message frequency varies dynamically depending on your ongoing rides, scheduled appointments, facility partnership activity, and requests with our team.

Standard data and message rates determined by your mobile carrier plan may apply to any incoming or outgoing text messages.

Mobile wireless carriers are distinct third parties and are not legally responsible for delayed, timed-out, or undelivered messages.

5. Privacy, Health Information & Data Handling

Your use of our platform and communication channels is also strictly governed by our standalone Privacy Policy.

Please review our data protection terms to see how we handle your personal, mobile, and health-related information, including our absolute restriction against sharing SMS opt-in data or any patient health information with third-party marketers or external affiliates. Health-related details shared for the purpose of coordinating a ride (such as mobility equipment needs or appointment type) are used only to provide safe transportation and are handled in accordance with applicable privacy and confidentiality standards.

6. Intellectual Property

All original digital content, text, graphics, proprietary layouts, branding assets, and specialized materials displayed on this website are the protected property of Comfort Care Transportation and may not be duplicated, copied, or redistributed without our prior written consent.

7. Limitation of Liability

While we strive for safe, reliable, and compassionate transportation, Comfort Care Transportation makes no implied guarantees regarding specific medical, health, or appointment outcomes resulting from our transportation services. Comfort Care Transportation shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of, or inability to use, our website, booking platform, or transportation services, except as required by applicable law.

8. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time to align with legal guidelines, regulatory requirements, or shifting operational frameworks. Any modifications will become active upon being published to this page with a revised "Last Updated" date at the top.

9. Age Requirement

You must be at least 18 years of age or older to utilize this website, submit inquiries, book rides on your own behalf, or receive text/SMS communications from Comfort Care Transportation. By opting into our communication flows, you affirm that you meet this minimum age requirement. Rides booked on behalf of a minor or dependent adult must be arranged by a parent, legal guardian, or authorized caregiver.

10. Contact Information

If you have any questions or concerns about these Terms and Conditions or our data practices, please contact us at:

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